REPORT TO COUNCIL
SUBJECT
Title
Action on Agreement with Motorola Solutions to upgrade the Neptune Intelligence Computer Engineering (NICE) Local Logging Recorder System Including Three Years of Maintenance and Support
Report
COUNCIL PILLAR
Enhance Community Engagement and Transparency
BACKGROUND
Public Safety Answer Points (PSAP), such as the City of Santa Clara's Communications Center, have a logging system that automatically records all phone calls to 9-1-1 centers and voice radio communications. These recordings can be instantly played back by public safety officials in a public safety environment and are routinely used to provide information for:
* Reconstruction and debrief of a critical incident
* Responding to citizen complaints about service
* Training, coaching and evaluating staff
* Quality assurance review of medical dispatch
* Improving PSAP processes
* Use in investigation / case building (e.g. evidence)
* Responding to subpoenas and use in a court of law
* Responding to California Public Records Act requests
DISCUSSION
The City of Santa Clara is seeking a logging solution that seamlessly addresses its' recording needs from call inception through radio transmission.
Joint Powers Authority
The need to possess an interoperable radio communications system that enables public agencies to communicate directly during a critical incident is recognized nationally.
In 2010, 18 Santa Clara County public agencies entered into a Joint Powers Agreement (JPA) to form the Silicon Valley Regional Interoperability Authority (SVRIA). The purpose of the JPA is to enhance and coordinate regional public safety data and radio communications systems with a focus on interoperability and strategic planning in the event of emergencies or disasters. SVRIA owns and operates the system for the benefit of the members and is managed by a Board of Directors that oversees the financial, technical, and operational aspects of the radio communications system.
Through signifi...
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