REPORT TO COUNCIL
SUBJECT
Title
Action on Agreement with TruePoint Solutions, LLC for a Citywide Permit System Upgrade Software Implementation
Report
BACKGROUND
The City's permit system allows permit activities and their processes to be managed and accessed by City staff and the general public. This system is necessary to facilitate the daily operations of City departments and is a key tool to support public access to City processes as well as to support economic development efforts citywide.
The City has been using the Accela "Tidemark" permit system since the 1990s to track land use entitlement activity such as Building and Planning permits. The last update of this software was implemented in the year 2000.
DISCUSSION
An upgrade of the City's permit system software is necessary to modernize the system for purposes of functionality and to meet the public's expectations. As the software is now many years out-of-date, it lacks modern functionality, does not meet security standards, is incompatible with newer versions of the Windows operating system, and does not facilitate public access. To address these issues, staff has proposed an upgrade to the new Accela product "Accela Civic Platform - Land Management." The upgrade will provide support a more efficient City permit review process, enhanced record keeping, easier access to documents, and online access for community members. The proposed upgrade also includes ongoing cloud-based software, hosting, security, and related services.
Because the upgrade process requires customization of the software to implement the City's business practices, staff will comprehensively review permit procedures across multiple departments and utilize this opportunity to redesign those procedures to improve customer interaction, staff efficiency and overall service delivery.
Staff is proposing that the upgrade be implemented through a software subscription agreement with Accela and a separate implementation service...
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