REPORT TO COUNCIL AND STADIUM AUTHORITY BOARD
SUBJECT
Title
Action on Agreement with Carl Warren & Company for General Liability Claims Adjusting and Administrative Services
Report
COUNCIL PILLAR
Deliver and enhance high quality efficient services and infrastructure.
BACKGROUND
In August 2014, the City Council authorized the City Manager to execute an agreement with George Hills Company to administer, receive, investigate, and process claims filed against the City. George Hills has been performing these services for over 30 years.
In August 2019, the City Council authorized Amendment 1 to extend the term of the George Hills Agreement by two years ending on August 18, 2021. The two-year extension period provided sufficient time for the Risk Manager to assess and update the scope of work associated with general liability claims administration services. While the City has been pleased with George Hills' performance, the statement of work is outdated, and the services have not been competitively bid since at least 2014. Therefore, staff determined that it was in the best interest of the City as well as a prudent business practice to conduct a competitive bidding process.
The Amendment also identified the Stadium Authority as an affiliated entity and authorized George Hills Company to administer and invoice Stadium Authority claims separately and distinctly in compliance with Measure J.
DISCUSSION
Pursuant to City Code Section 2.105.330, a competitive Statement of Qualifications was conducted by the City with the award recommendation based on "best value".
In June 2021, a Statement of Qualifications (SOQ) was advertised on the City's bid notification system for a general liability claims administration vendor. Three firms responded to the SOQ: Carl Warren & Company, George Hills Company and Sedgwick.
Proposals were evaluated by a three-member evaluation team with expertise in claims administration including representation from the City Manager's Office, ...
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