REPORT TO COUNCIL
SUBJECT
Title
Action on Proposed Master Services Agreement with Unisys Corporation for Information Technology Outsourcing Services with a Not-to-Exceed Maximum Compensation of $29,804,800
Report
BACKGROUND
The City has relied on Information Technology (IT) Outsourcing Services for close to 40 years. In May 2017, following a comprehensive Sourcing Strategy and Request for Proposals (RFP) process, the City Council approved an agreement with Unisys Corporation (Unisys) for IT Outsourcing Services (Attachment 1). The eight-year agreement consisted of an initial four-year term and four one-year renewals authorized by Council on June 15, 2021 (Attachment 2), and most recently, a short-term six-month extension through December 31, 2025, approved on May 27, 2025 (Attachment 3) at a cost of $4,359,478 for this period. The total authorized amount under the agreement through this date is $74,363,020.
Under the current agreement, Unisys provides comprehensive Citywide IT services, including infrastructure support, enterprise and web applications, end-user support, cybersecurity services, and 24/7 monitoring of mission-critical systems. The agreement also incorporates enterprise-class tools such as the ServiceNow platform to manage incidents, service requests, and configuration, ensuring service performance through Service Level Agreements (SLAs).
Over the course of this partnership, Unisys has played a key role in modernizing and maintaining the City's IT infrastructure and applications. Unisys has supported several major citywide technology initiatives, including a significant network, storage and server refresh, upgrades to the City's enterprise systems, implementation of collaboration tools, and ongoing improvements in cybersecurity maturity.
When Council approved the short-term extension in May 2025, staff advised that a longer-term agreement with Unisys would be brought back for Council approval once detailed negotiations and analyses were complet...
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