REPORT TO COUNCIL
SUBJECT
Title
Action on Agreement with TruePoint Solutions, LLC for Professional Services to Support the Accela Permitting System
Report
COUNCIL PILLAR
Deliver and Enhance High Quality Efficient Services
BACKGROUND
In 2018, the City of Santa Clara (City) procured the Accela Permitting System to manage and modernize its permitting, code enforcement, and invoicing activities. In the same year, the City Council approved an Agreement with TruePoint Solutions, LLC (TruePoint) to configure and implement the permitting system (2018 Agreement). In August 2021, the system went online and is currently used by staff in the Community Development, Finance, Water and Sewer, Police, Fire, Public Works, Parks and Recreation, Silicon Valley Power, and Information Technology Departments.
The Community Development Department (CDD), as the primary user of the system, is responsible for the Accela Permitting System. CDD researched and collaborated with other jurisdictions also using Accela to determine the best approach for the provision of support services after system implementation. Based on this research, CDD identified the need to have a full-time employee, who was recently onboarded in April 2022, to support CDD technology needs, including the Accela platform, and hire a third-party consultant, such as TruePoint, to provide advanced technical services and support.
The 2018 Agreement will end on June 30, 2022, with an option to extend the Agreement for one additional year through June 30, 2023. Rather than extend the Agreement, it was determined that a new Agreement was the best approach to address the City's needs for technical services and support and continued efforts to improve efficiencies and services to customers.
The City has made considerable investments into the Accela Permitting System since 2018 and ongoing technical support from TruePoint is critical to ensure the continuity of this service.
The purpose of this report is to request author...
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