REPORT TO COUNCIL
SUBJECT
Title
Action on an Agreement with Wonderware, Inc., doing business as CORE Business Technologies (CORE), for a Central Cashiering System
Report
COUNCIL PILLAR
Deliver and Enhance High Quality Efficient Services and Infrastructure
BACKGROUND
CORE's One-Step is currently the City's central cashiering system to record approximately $100 million in customer payments each year. The One-Step application is used to record over-the-counter transactions, enabling customers and residents to pay for a variety of non-utility services, including business license fees, departmental deposits, accounts receivable receipts and citywide fee schedule charges.
The system was implemented in 2004 and is now being sunset by the vendor.
DISCUSSION
Staff has relied on City Code Section 2.105.290(b)(3) to acquire goods or services directly from vendors on terms obtained through a formal bidding process conducted by another public agency, also referred to as "piggybacking." Based on past best practices related to appropriate use of piggyback contracts and its interpretation of this section, staff is recommending entering into a new agreement with CORE pursuant to the Request for Proposals (RFP) process conducted by Ramsey County, MN in which CORE was selected for award.
The proposed agreement will implement CORE's iPayment Enterprise which offers more functionalities than OneStep. iPayment Enterprise is an updated software solution that allows for improved cash controls and end-of-day processing. As a cloud-based solution, the City is ensured that it is always operating on the latest software release with the most up-to-date disaster recovery and payment data security features.
The initial term of the proposed agreement is five years with a maximum compensation of $516,816, which includes a one-time fee of $164,500 for professional services required to implement the system; a one-time amount of $14,855 for teller devices and credit card terminals; an am...
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