REPORT TO COUNCIL
SUBJECT
Title
Action on Amendment No. 1 to the Agreement with TruePoint Solutions, LLC for Professional Services to Support the Accela Civic Platform and Approve the Related Budget Amendments
Report
COUNCIL PILLAR
Deliver and Enhance High Quality Efficient Services
BACKGROUND
In 2018, the City of Santa Clara (City) procured the Accela Civic Platform to manage and modernize its permitting, code enforcement, and inspection activities. That same year, the City Council approved an agreement with TruePoint Solutions, LLC (TruePoint) to configure and implement the Accela Civic Platform (2018 Agreement) under Report to Council (RTC) # 18-115. The 2018 Agreement resulted from a competitive Request for Proposals (RFP) process conducted in May 2017.
In August 2021, the Accela system went live, and online permitting services became available to customers. The permitting system is also currently used by staff for review and interdepartmental coordination in Community Development, Finance, Water and Sewer, Police, Fire, Public Works, Parks and Recreation, and Silicon Valley Power.
On May 24, 2022, the City Council authorized the City Manager to enter into a new two-year agreement (2022 Agreement) with TruePoint to provide ongoing technical consulting services to maintain, refine, and buildout the Accela system under RTC # 22-568. The term of the 2022 Agreement is two years from July 1, 2022 to June 30, 2024.
DISCUSSION
As outlined in RTC # 22-568, staff committed to evaluating options and deciding whether to renew the terms with TruePoint or to conduct a competitive process. After thorough consideration, staff have determined that renewing the terms with TruePoint is the best approach to meet the City's ongoing needs for technical services, support, and continued efforts to improve efficiencies and services for customers. TruePoint has a unique understanding and specialized knowledge of the City's requirements as the original systems integrator for...
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