REPORT TO COUNCIL
SUBJECT
Title
Action on Amendment No. 1 to the Master Agreement with Unisys Corporation for Information Technology Outsourcing Services
Report
COUNCIL PILLAR
Deliver and Enhance High Quality Efficient Services and Infrastructure
BACKGROUND
In December 2016, the City conducted a competitive Request for Proposal (RFP) for Information Technology Outsourcing Services. Following a comprehensive evaluation process, Unisys Corporation (Unisys) was selected and awarded an eight-year agreement, consisting of an initial four-year term and four one-year renewals. The City Council approved the execution of the agreement with Unisys for the initial term on May 16, 2017 (Attachment 1).
On June 15, 2021, City Council authorized the City Manager to exercise the four one-year renewal options to extend the agreement through June 30, 2025 (Attachment 2). The total authorized amount under the agreement through this date is $70,003,542.
Under the current agreement, Unisys provides Citywide IT services for all major service areas, including infrastructure support, enterprise applications and websites, departmental IT solutions, end-user support, and cross-functional services. These services include 24x7 management of mission-critical systems, helpdesk operations, cybersecurity, and project management. The agreement also provides for enterprise-class tools such as the ServiceNow platform for incident and service request management, change management, configuration management, and a centralized knowledgebase.
Recognizing the critical need for uninterrupted, secure, and stable IT operations, particularly given the major events scheduled in 2026, including the FIFA World Cup and Superbowl, staff determined it is in the City's best interest to continue services with Unisys. In October 2024, staff issued an RFP to retain a third-party consultant to evaluate the current agreement, interview key stakeholders, and support negotiations for a contract extension. A consult...
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