REPORT TO COUNCIL
SUBJECT
Title
Action on an Agreement with Business Recovery Services, Inc., dba Bank Up Corporation, for Remittance Lockbox Processing Services for Utility Payments
Report
COUNCIL PILLAR
Deliver and Enhance High Quality Efficient Services and Infrastructure
BACKGROUND
The Finance Department (Department) is responsible for collecting and processing all utility bill payments. While the majority of the City's utility customers receive and pay their bills online through the City's e-Bill Program, the City still receives approximately 10,000 utility remittance payments per month by mail. As an alternative to manual check processing performed by staff, the Department uses a third-party service to receive and process payments received by mail.
On January 10, 2017, City Council approved the award of contract to Business Recovery Services, Inc., dba Bank Up Corporation, following a competitive process. This agreement expires on June 30, 2021.
DISCUSSION
In January 2021, staff issued a competitive Request for Proposals (RFP) for Remittance Lockbox Processing Services utilizing the City's e-procurement system. A total of 33 companies viewed the RFP, and two proposals were received from the following firms:
* Business Recovery Services, Inc., dba Bank Up Corporation (Alameda, CA)
* JPMorgan Chase Bank, N.A. (San Francisco, CA)
A three-member evaluation team with representation from the Finance Department and Information Technology Departments evaluated and scored the written proposals against the criteria and weights published in the RFP. The proposals were evaluated on experience, technical capability, and fee schedule.
Staff recommends award of contract to Business Recovery Services, Inc., dba Bank Up Corporation (Bank Up) as the most advantageous and best value proposal based upon the final evaluation ranking. Bank Up understands and is able to meet the City's lockbox process, work types, and payment processing requirements. The Department is c...
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