REPORT TO COUNCIL
SUBJECT
Title
Action on Adoption of Silicon Valley Power's 2018 Strategic Plan
Report
EXECUTIVE SUMMARY
The City's Electric Utility Department, dba Silicon Valley Power (SVP), has grown to become the 4th largest not-for-profit community owned electric utility in California and is a recognized industry leader with a strong history and reputation of providing excellent customer service. The electric industry is rapidly changing and undergoing a fundamental transformation shifting from a centralized resource grid toward an increasing decentralized electrical grid with distributed energy resources with more renewables (e.g. wind, solar), shifting variability in supply, and greater customer choice. To maintain our competitive advantage and respond to these changes, the City initiated the development of a strategic plan to ensure continued growth and actions that support our mission. SVP must focus on offering our customers products and services that are innovative, intuitive and engaging. The development of Silicon Valley Power Strategic Plan establishes a framework that aligns the utility's Mission, Vision, and Values to the specific measureable initiatives that SVP will pursue to achieve its objectives of customer value and community focus. The Strategic Plan will focus on measuring and reporting, and actively managing outcomes. SVP will take advantage of clean energy, emerging technologies while building stronger partnerships with customers to enhance the value of the utility and realize its vision of a sustainable and resilient community.
BACKGROUND
Silicon Valley Power (SVP) is the City's municipal electric utility which serves approximately 55,200 customers with a unique customer makeup that consists of both a livable residential community and a hub for the large commercial and industrial enterprises in Silicon Valley. SVP is a full service vertically integrated utility with direct and joint ownership of generation, transmission, and ...
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