REPORT TO COUNCIL
SUBJECT
Title
Consideration of Silicon Valley Power Quarterly Strategic Plan Update
Report
BACKGROUND
On December 4, 2018, Council adopted a strategic plan for the City's Electric Utility Department, dba Silicon Valley Power (SVP). SVP is a recognized industry leader with a strong history and reputation of providing excellent customer service. The electric industry is rapidly changing and undergoing a fundamental transformation shifting from a centralized resource grid toward an increasing decentralized electrical grid with distributed energy resources with more renewables (e.g. wind, solar), shifting variability in supply, and greater customer choice.
To maintain our competitive advantage and respond to these changes, the City adopted the strategic plan to ensure continued growth and actions that support our mission. SVP must focus on offering our customers products and services that are innovative, intuitive and engaging. The strategic plan establishes a framework that aligns the utility's Mission, Vision, and Values to the specific measureable initiatives to achieve its objectives of customer value and community focus. The strategic plan focuses on measuring and reporting, and actively managing outcomes. The report to be presented to Council in the form of a Power Point presentation is the first quarterly update on the implementation of the strategic plan. Staff has scheduled future quarterly updates for June 25, September, and December and will provide updates with advancing the strategic plan and current conditions within this industry.
DISCUSSION
The strategic plan had 30 initiatives, and 12 of them had a near-term implementation focus. The implementation of these 12 initiatives all have different timeframes that ranged from one to three years. Per the Strategic Plan these initiatives are grouped into four strategic areas:
* Utility Performance Excellence
o Phase I: Business Process Improvement (first two years)
o Organizati...
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