REPORT TO COUNCIL
SUBJECT
Title
Action on Amendment No. 1 to a Subscription License Agreement with Innovative Interfaces, Inc., for Hosting and Maintenance Services
[Council Pillar: Deliver and Enhance High Quality Efficient Services and Infrastructure]
Report
BACKGROUND
Since 1992, the Library has contracted with Innovative Interfaces, Inc. (Innovative) to provide an Integrated Library Services Platform Software (ILS). The ILS is the backbone of the Library, managing the records of over 130,000 patrons, cataloging the details of over 400,000 books, music, and movies, and performing over 2.5 million checkout and renewal transactions annually. The ILS authenticates access to dozens of individual online resources and vendors providing both in-library and remote access to the New York Times online edition, the Mercury News, Discovery and Go museum passes, and downloadable eBooks and streaming movies and music.
All ILS data and databases are owned by the City of Santa Clara. Prior to upgrading to the latest Innovative Interfaces' ILS, the City managed and maintained ILS hardware and physical servers and would install patches and perform updates to the software manually. Migrating to Innovative Interfaces' cloud hosted platform created an efficient, cost saving, and a more secure environment for this essential Library resource.
On July 1, 2019, the City executed a Subscription License Agreement (Attachment 1) for a twelve (12) month term, ending on June 30, 2020. Under this Agreement, the scope of services transitioned from a software hosting and maintenance services agreement to a bundled subscription license agreement. The cloud-based hosting option includes industry-leading security and monitoring with flexibility to meet clients' data storage, data recovery and information security policy requirements.
DISCUSSION
The existing Agreement expires on June 30, 2020. The Santa Clara City Library has reviewed and evaluated other ILSs on an ongoing basis. Of t...
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