REPORT TO COUNCIL
SUBJECT
Title
Action on an Agreement for Services with Milton Security Group, Inc. for Technology Support Including Network and Cyber Security, Advanced Metering Infrastructure (AMI) Implementation, OSISoft Plant Information (PI) system, and SharePoint [Council Pillar: Deliver and Enhance High Quality Efficient Services and Infrastructure]
Report
BACKGROUND
The City of Santa Clara's Electric Department, Silicon Valley Power (SVP) operates a significant and diverse technology portfolio for critical infrastructure. This portfolio must be maintained 24 hours per day 7 days per week in compliance with North American Electric Reliability Corporation (NERC) Standards as well as industry best practices especially those associated with maintaining a secure and reliable network. SVP's network includes secured and encrypted radio data transmissions and fiber interconnections, designed and built into a robust cybersecurity platform protecting the operations of the utility. In addition, SVP operates proprietary and integrated technology such as AMI, PI, and SharePoint.
To support this critical infrastructure in conformance with ongoing changes to technology and the information technology security landscape, SVP has used resources from Milton Security Group, Inc. (Milton) and, in 2015, 2016, and 2017, SVP issued sole source agreements to Milton.
DISCUSSION
While SVP has been satisfied with services provided by Milton, these services should be routinely bid in the marketplace. In the past these services had been procured through a city council resolution for temporary agency contracts, however moving forward an RFP for services is the most appropriate process, Staff anticipates that an RFP for these services will be issued no later than July 2020 and awarded before the end of the calendar year. The services currently provided include:
* Network and Security Operations Center: The vendor provides 24/7 monitoring and reporting of network issues ...
Click here for full text