REPORT TO CIVIL SERVICE COMMISSION
SUBJECT
Title
Action to Modify the Class Specifications for Public Safety Dispatcher I/II (Job Codes 339/340)
Report
BACKGROUND
The Human Resources Department, in coordination with the Police Department, requests to modify the class specifications for Public Safety Dispatcher I/II (Job Codes 339/340) to revise the Class Summary, Distinguishing Characteristics, Minimum Qualifications, Knowledge, Skills, and Abilities, Supervision Received, and Supervision Exercised sections based on the authority of Personnel & Salary Resolution, Sec. 6(d), "Classification specifications for positions in the Classified Service must first be approved and adopted by the City of Santa Clara Civil Service Commission before they may be approved and adopted by the City Council."
DISCUSSION
The Human Resources Department compared the minimum qualifications to comparator agencies and the proposed revisions align with the City's comparator agencies. The proposed classification revisions under the Class Summary, Distinguishing Characteristics, Knowledge, Skills, and Abilities, Supervision Received, and Supervision Exercised sections include routine formatting and clarifications to better define and distinguish the classifications at each level.
During the last two recruitment efforts, this recruitment has yielded a low number of qualified applicants for the position. In an effort to expand the candidate pool and be in compliance with California Peace Officer Standards and Training (POST) requirements, there are proposed modifications to the Minimum Qualifications section of the class specifications. Currently, Public Safety Dispatcher I requires "one (1) year of paid employment experience requiring independent decision making and a high level of public contact, preferably a public safety related position." The minimum qualifications have been expanded to require "two (2) years of paid employment experience requiring a high level of public contac...
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