REPORT TO COUNCIL
SUBJECT
Title
Action on an Agreement for Services with Milton Security Group, Inc. for Information Technology Support Services for Silicon Valley Power
Report
COUNCIL PILLAR
Deliver and Enhance High Quality Efficient Services and Infrastructure
BACKGROUND
The City of Santa Clara's Electric Department, Silicon Valley Power (SVP), operates a significant and diverse technology portfolio for critical infrastructure. This portfolio must be maintained 24 hours per day 7 days per week in compliance with North American Electric Reliability Corporation (NERC) Standards as well as industry best practices for maintaining a secure and reliable network. SVP's network includes secured and encrypted radio data transmissions and fiber interconnections, designed and built into a robust cybersecurity platform protecting the operations of the Utility. In addition, SVP operates proprietary and integrated technology such as Advance Meter Infrastructure (AMI), a real-time data historian system (OSISoft PI), and Microsoft SharePoint.
SVP requires a qualified and experienced contractor to provide information technology support services for the utility's critical infrastructure in conformance with ongoing changes to technology, and to help improve performance, efficiency, and user experience to meet or exceed industry standards for reliability and quality in the delivery of power.
DISCUSSION
In August 2020, the City issued a Request for Proposals (RFP) for Information Technology Support Services, using the City's e-procurement system. A total of 393 companies viewed the RFP and the City received proposals from six companies:
* Abacus Service Corporation (Southfield, MI)
* HS Solutions, Inc. (San Ramon, CA)
* MGT of America Consulting, LLC (Sacramento, CA)
* Milton Security Group, Inc. (Brea, CA)
* Novigo Solutions, Inc. (Dallas, TX)
* Technology Crest Corporation (Gold River, CA)
The RFP was divided into separate packages for each of the following technical ...
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