REPORT TO COUNCIL
SUBJECT
Title
Action on a Purchase Order with Applied Computer Solutions (ACS) for Cisco SmartNet License Renewals
Report
COUNCIL PILLAR
Deliver and Enhance High Quality Efficient Services and Infrastructure
BACKGROUND
The City of Santa Clara's Electric Department, Silicon Valley Power (SVP), uses various networking hardware required to provide a robust cybersecurity boundary with reduced risk footprint in order to support electric services provided to customers in Santa Clara. Many of these hardware devices are provided by Cisco for:
* Cybersecurity
* Federal regulatory compliance monitoring and provisioning
* Digital vulnerability and risk reduction
* Network demarcation
* Network routing
* Core functionality of user task collaboration with systems throughout SVP and with outside agencies
Services to support and maintain Cisco hardware is provided by resellers authorized by Cisco, under the name SmartNet. The SmartNet Licenses provide 24x7 technical support services with anytime access to Cisco Technical Assistance engineers and resources and priority operating system and firmware upgrades, along with delivery of replacement materials and equipment.
DISCUSSION
In December 2020, the City issued a competitive Request for Quotes (RFQ) for Cisco SmartNet License Renewals, using the City's e-procurement system. A total of 52 companies viewed the RFQ, and the City received quotes from five companies. Results were as follows.
Vendor Name
Bid Price
Applied Computer Systems (Huntington Beach, CA)
$86,796.57
Boyles Information Systems (Boston, MA)
$92,941.17
Forefront Technology (Cleveland, OH)
$95,253.99
NetXperts (Walnut Creek, CA)
$102,973.97
Questivity (Santa Clara, CA)
$103,780.00
Applied Computer Systems (ACS) was determined to be the lowest, responsive bidder. The City issued the award to ACS on December 16, 2020 and issued a purchase order for the SmartNet license renewals. The purchase order had an initial term of twelve months, ...
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