REPORT TO CIVIL SERVICE COMMISSION
SUBJECT
Title
Action to Adjust the Examination Weighting Plan for Customer Service Representative (Job Code 364) to 100% Oral and a Qualifying Supplemental on a One-time Basis
Report
BACKGROUND
The Human Resources Department requests Commission approval of a modification to the examination weighting plan for Customer Service Representative (Job Code 364). This request is based on the authority of Civil Service Rule 3.1, "The Commission shall determine whether the examination shall consist of a written, oral, or performance, or psychological, investigative, physical test, or any combination thereof, and shall indicate the procedure in the announcement."
DISCUSSION
The Human Resources Department is recommending modifications to the examination weighting plan for Customer Service Representative (Job Code 364) on a one-time basis. Currently, the examination weighting plan consists of 100% Oral Examination and Qualifying Performance. Due to the COVID-19 pandemic, the City has made the determination to limit (to the extent it can) in-person activities, which include recruitment in-person written exams, practical's (or qualifying performance examinations), and interviews. This decision has been made for the safety of the candidates and City staff and will be evaluated as COVID case updates become available.
The proposed modification is to make the examination weighting a 100% Oral Examination and a Qualifying Supplemental to expedite the recruitment and not to delay the recruitment until such time the City has made the determination to resume in person testing. In order to address the technical abilities normally assessed at the Performance Examination, the department will ask technical questions on the job application. These will be rated against established criteria by the subject matter expert and Human Resources. The most competitive candidates will be evaluated and moved forward to the Oral Examination stage of the ...
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