REPORT TO COUNCIL
SUBJECT
Title
Action on an Agreement with Data Ticket, Inc. for Citation Management with an Option to Expand Services to Include Permit Processing
Report
COUNCIL PILLAR
Deliver and Enhance High Quality Efficient Services and Infrastructure
BACKGROUND
The Police Department oversees the City's parking citation program. The program is a source of City revenue that has netted $1,439,220 over the past six fiscal years, as shown below. The COVID-19 pandemic negatively impacted revenues in Fiscal Years 2019/20 and 2020/21. However, the Police Department expects revenues to return to pre-COVID-19 levels with increased parking demand and as staffing levels increase to conduct enforcement.
Table 1
Fiscal Year
Number of Citations Processed
Gross Revenue
Refunds Issued by Data Ticket
Amount Paid in Taxes
Amount Retained by Data Ticket
Net Revenue to the City
2016/17
4,820
$366,188
$1,640
$100,695
$31,349
$232,505
2017/18
6,627
$510,348
$4,010
$135,550
$43,644
$327,143
2018/19
7,738
$597,715
$5,405
$147,385
$45,685
$399,241
2019/20
4,763
$381,665
$2,851
$95,191
$38,155
$245,468
2020/21
1,732
$143,199
$4,318
$36,408
$14,719
$87,754
2021/22 *
2,866
$220,371
$1,176
$51,813
$20,272
$147,109
TOTAL
28,546
$2,219,486
$19,400
$567,042
$193,824
$1,439,220
*FY 2021/22 metrics are incomplete; citations paid are from July 1, 2021 through June 10, 2022, whereas the financial metrics are from July 1, 2021 through April 20, 2022
The Police Department has been successful in controlling costs and maximizing net revenues to the City by outsourcing the task of processing citations, issuing notices, collecting payments, and pursuing collection efforts for delinquent accounts. Currently, the City is under contract with Data Ticket, Inc. for these services. The agreement with Data Ticket is set to expire on August 31, 2022.
DISCUSSION
Pursuant to City Code Section 2.105.330, a formal Request for Proposals (RFP) was conducted for this procurement, with the award recommendat...
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